Folks are getting too comfortable in their jobs these days.
Me included. Call me a hyprocrite but, at least what I do, it does not really affect very many random people. In fact, I mainly deal with the same people in a close knit environment. There are no customers to come in that I may have to smile at or give any kind of attention to. Not very many calls to pick up the phone and be nice to to troubleshoot or connect to another person. Nope. Not here. But…………..
I have a problem with those who do and are in positions that they were hired for and they get so comfortable with getting settled in, or knowing everybody they work with , they forget where they are. I rememebr a call I made when I was checking on few things in regards to my credit card account. Here is a snippet of that convo: [Keep in mind names and place are changed to protect the innocent, which would be me!]:
*I pick up the phone dial number and wait for somebody to come on*
Credit Card Company Customer Service Rep: ”Good Afternoon, Jumbo Shrimp Credit Card Company, this call is being recorded for quality purposes, my name is Tina, how can I assist you?”
Me (Being very Pleasant as one can be calling about their Credit Card): Hello HOW ARE YOU? I had some inquiries about some charges made on my credit card.
Credit Card Customer Service Rep: “Ok Ma’am, can I please have your account number?”
Me (Still pleasant, but annoyed about reading numbers off my card): “Sure” *reads off numbers*
Credit Card Customer Service Rep: “Ok Ma’am, can I get your name, mailing address and mother’s maiden name?”
Me: “Sure. It’s Shanna4 and I live at —”
I am suddenly inturrupted by laughter.
“BWAHAHAHHAHAHA! Stop it!” she says INTO the phone, which I am on the other end of……then, “Oh I’m sorry ma’am, please continue, to which I respond, “What the hell? Um, is there somethin funny about this phone call?” then without warning…..AHAAHAHH!!…I ….am….so…sorry …ma’am” She continues on. Then apologized again, I hear another person in the back, in which it sounded like they was poking her or something…..finally when she got back on, I said some expletives directed at her and then, I couldn’t tell you what happened with her, because I hung up, Called back and asked to speak directly to superiors. I cussed them out, and told them my call was being recorded so ya’ll should check it and get back with me. The superior says , “Ma’am we apologize for this inconvience, here at Jumbo Shrimp Credit Card Services, we do not tolerate this behavior.” Eventually, I got what I wanted but WTF????
How you gonna be in a customer service position and have unprofessional issues like this going on? Another incident is when I went to Wal-Mart. Sam Walton would be pissed if he saw what was hired in his stores today….
Why is it that the Wal-Mart that is near me, everybody look like they pissed? God Forbid you MIGHT need help. They look like, just for askin them where the Q-tips are, they gonna kick your ass by the Bratz dolls @ 3:00, after their shift. Lookin Pissed off because they had to go to work today…… The only smiling thing I see is that yellow Rollback dude thing.
The one girl who rang my stuff up, was eyeing folks in the line. Almost like she was scopin everybody out she was ringing up. Takin multi-tasking to new levels, we have “Shay” on checkout 14! She managed to check out 4 people before me studing everything about their outer appearance by the time they got to her. Then, not only was she all of like 20 years old she was movin like she was 67. Takin everything, everybody, and ….Life, in. Smackin Gum, and barely knew how to respond when someone said hello. By the time I had got to her , which I would have gotten into another line, but hers was the “shortest” , she glared at me and managed what sounded like a pissed off, “Hi”. What? I don’t know you and you talkin to me like we been married for 5 years and we are trying to talk to each other after a heated argument? Bish please! I responded, “It will be debit today.”……. A Hello back to her , my asphalt….
Damn, I musted have sinned, because the satisfaction of being childish and giving cool points to myself for not saying hi back, to this lazy heffa, certainly had it’s drawbacks. If glaring at someone hard could kill, I would die a death of 2 eyeball burns in my face. She didn’t like that. Breathin Heavy like she Dom Deluise walking across the street. But guess what? She had to eventually look down at the register, and when we were done, just to show her I meant to be nasty, I smilied at an older white woman behind me and she smilied back. Held a small conversation about nothing, while she rang up. We became Wal-Mart buddies by smiles. Too bad NastyMcmean at the register missed out!
HA!
Take it easy!
